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R.A.I.S.E.
Respect
· We have respect for and trust in individuals in our interactions with each other and with all members of the University.
· We communicate openly and candidly, but tactfully, with our customers, other organizations and each other.
· We value team member differences and contributions.
· We have confidence and pride in belonging to EPS.
· We base our working relationships on consideration for each other.
Accountability
· We hold ourselves accountable for EPS’s success.
· We fulfill commitments made to each other and to others.
· We are accountable for the resources entrusted to us.
· We see our success as the means to provide new services for our customers, create opportunities for each other and reward the financial trust of the University.
Integrity
· We operate EPS with uncompromising integrity.
· We are ethical and honest in all our business dealings and understand that anything less is unacceptable.
· We take educated and well-intentioned risks.
· We admit our mistakes.
· We realize that EPS’s reputation is built upon our conduct.
Service
· We are dedicated to serving our internal and external customers by understanding and anticipating their needs.
· We foster a growth-oriented culture and apply innovation and creativity in our policies, processes, ideas and service.
· We partner with our customers, and we develop and maintain long-term customer relationships by consistently delivering quality, innovative and valuable service that meets or exceeds their expectations.
Excellence
· We are committed to excellence.
· We believe that cooperation, collaboration and teamwork foster synergy which yields improved results.
· We show patience and understanding with regard to resistance to change and fear of change.
· We embrace change, and we work with the university community to overcome resistance to new ideas.
· We believe in a vibrant learning culture, ongoing professional development, and personal growth.
· We challenge ourselves and others to evaluate processes, and we seek and offer alternative solutions in order to do things better.
· We recognize and celebrate our accomplishments.
· We raise our quality standards ever higher and work together to continuously improve our performance EPS Values.
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